Rental Terms & Conditions

We will issue a full refund (less any bank or credit card charges incurred) if you have to cancel due to COVID-19.  To qualify, we will need documentation proving:

• your flights has been cancelled by the airline or agent
• you or a member of the traveling party have contracted COVID-19
• you or a member of the traveling party has been exposed to COVID-19 within 14 days of your arrival date.
• Your country of origin or a country you have visited within 14 days prior to arrival is categorized as high or medium risk by the Barbados government.
• Your country of origin or a country you have visited is subject to lock-down 14 days prior to and/including part of the dates of your reservation.
• Barbados is subject to to lock-down 14 days prior to and/including part of the dates of your reservation.

We will not issue refunds if:

• You are denied entry into Barbados as a result of not adhering to the entry requirements in force at the time of your travel.
• You test positive for COVID-19 on arrival in the island or at anytime during your stay
• If you are deported or detained for flouting the COVID-19 protocols or any local laws or regulations.

To secure your bookings, we need a deposit of 50%  at the time of booking. 

The remaining balance must be paid  two (2) weeks prior to arrival.  All payments will be acknowledged by email.

A minimum stay of two (2) nights is required.

Full payment for your accommodation is required 2 weeks before your  arrival date, or at the point of booking whichever is the less and  whether requested by us or not.  

Krysnatash Investments Ltd (registered owners of Sungold House) will not accept  responsibility for cash sent through the post.

Payment can be made by  credit card transaction (visa, or master card), Paypal or bank transfer. Details are available on request.

Booking confirmation will be sent by email. 

If the balance of payment is not paid within 07 days of it  being due, then we reserve the right to cancel the reservation and apply our cancellation policy.

 
Please note  THE EQUIVALENT OF TWO NIGHT'S STAY IS  NON-REFUNDABLE. 

 If the balance of payment is not paid within 7 days of it  being due, then we reserve the right to cancel the reservation.

CANCELLATION BY YOU
In the event that you have to cancel your holiday, provided we are  notified 15 days prior to your arrival date, we will refund 50% of the deposit paid, less  ANY ASSOCIATED BANK OR CREDIT CARD CHARGES.

For cancellations received 14 days or less prior to your arrival date, there will be NO REFUND.

Customers are strongly recommended to arrange comprehensive travel  insurance to cover cancellation, ill health, personal belongings, public  liability etc. 

CANCELLATIONS DUE TO COVID-19 are FULLY REFUNDABLE (less any bank or credit card charges incurred) subject to the terms and conditions outlined in our COVID-19 Cancellation Policy detailed above.